These Terms & Conditions apply to every vendor taking part in a market, festival or event held at Selasar Tiga, 22–24 Jalan Mahkota, 25000 Kuantan, Pahang. By submitting a vendor application, you confirm you have read, understood and agree to them. A booking is binding once you have received written approval and paid in full.
At a glance
- No booth sharing, subletting or transferring your space without written approval
- QR / e-wallet payment available at your booth
- Prices clearly displayed on all products
- Nothing fixed to the walls, timber or floors — no nails, tape or adhesive
- No smoking, vaping, candles or open flame in the building
- All electrical items SIRIM-approved and declared in advance
- F&B: food handler certificate and typhoid vaccination for every food handler
- Keep your space clean and take your rubbish to the designated area
- Be set up before opening and stay until the official closing time
1. Definitions
- “Selasar Tiga”, “we” or “Management” means Selasar Tiga Legacy (CA0425355-V), operator of Selasar Tiga, including its event organisers, staff and appointed crew.
- “Vendor” or “you” means the individual or business named in the application, including its staff, helpers and representatives.
- “Event” means the market, festival or programme stated in the Event Information Sheet.
- “Event Information Sheet” means the document issued for each Event stating its dates, hours, setup and dismantling times, fees and specific rules. It forms part of these Terms.
- “Space” means the booth, table or area allocated to you; “Venue” means the Selasar Tiga building, its frontage and veranda.
2. Application & approval
- All applications are reviewed by Management. Applying does not guarantee a Space.
- Selection is curated by product quality, fit with the Event concept and the balance of categories. Management may decline any application without giving reasons.
- Products sold must match the approved application. New or different products need written approval before the Event.
- Only approved Vendors may operate. Booth sharing, subletting or transferring a Space is not allowed without prior written approval.
- Space location is decided by Management. Requests are considered but not guaranteed.
3. Booking & payment
- Approved Vendors receive written confirmation and payment details by email or WhatsApp.
- Full payment is due within 3 days of approval unless the Event Information Sheet states otherwise. Unpaid Spaces may be released without further notice.
- A booking is confirmed only when payment is received and acknowledged by Management.
- Fees cover only what the Event Information Sheet lists. Extra power points, furniture or special requests are charged separately and agreed in advance.
- Where the Event Information Sheet requires a refundable damage deposit (normally RM50 per Space), it is returned within 7 working days after the Event, less any deductions for damage or extra cleaning.
4. Cancellation & refunds
- Cancellations must be sent to Management in writing (email or WhatsApp). The date we receive it is the cancellation date.
- Cancelling 14 days or more before the Event: 50% refund, or full credit towards a Selasar Tiga or Pasar Səra event within 6 months.
- Cancelling 7 to 13 days before: 50% credit towards an event within 6 months; no cash refund.
- Cancelling less than 7 days before, or not turning up: no refund or credit. No-shows may be declined for future events.
- Credits are non-transferable. Vendors removed for breaching these Terms receive no refund.
- If Management cancels an Event for reasons other than those in Section 17, you may choose a full refund or full credit.
5. Setup & space
- Follow the setup and dismantling times in the Event Information Sheet.
- Stay within your Space. Products, signage and queues must not block walkways, staircases, doorways or emergency exits.
- Layout changes or extra space need prior approval.
- Setups must be neat and suitable for a curated event. Management may ask you to adjust displays, signage or lighting.
- Loading on Jalan Mahkota is only during setup and dismantling, and only as long as needed. Selasar Tiga does not provide parking.
6. Heritage building rules
- Selasar Tiga dates from around 1926. Damage to original walls, floors and timber may be irreparable.
- No nails, screws, pins, staples, tape, Blu Tack or adhesive on walls, columns, doors, windows, railings or floors.
- Nothing may be hung from, tied to or leaned against original timberwork, railings, windows or light fittings. Use freestanding displays.
- Items over 25 kg need approval before going upstairs, and must be carried, never dragged. Furniture must have protective pads.
- Do not paint, mark or clean any surface of the building with chemicals.
- No smoking or vaping anywhere inside the Venue or on the veranda. No candles, incense or open flame unless approved in writing.
- Repair costs for damage you cause will be charged to you.
7. Facilities & electrical safety
- Use only facilities and equipment provided or approved by Management. Request power points or extra furniture when applying, or at least 7 days before the Event.
- Power per Space is limited to the wattage in the Event Information Sheet. Declare every electrical appliance in advance.
- Appliances, extension cords and adaptors must be in good condition and SIRIM-approved. No adaptor-into-adaptor or linked extension cords.
- High-wattage appliances (kettles, induction cookers, griddles, air fryers, heaters) need written approval and may need a dedicated point at extra cost.
- Cables must be covered or taped down where people walk. Management may disconnect any unsafe appliance.
- Equipment provided by Management must be returned in the same condition.
8. Sales & business operations
- Display clear prices on all products and services, and accept QR or e-wallet payment (such as DuitNow QR).
- You are responsible for your own sales, receipts, customer service, refunds to customers, taxes and compliance with Malaysian law. Management obtains the event permit from Majlis Bandaraya Kuantan (MBK); you are responsible for any other licence your own business needs.
- Not permitted: illegal or prohibited items; counterfeit or imitation branded goods; tobacco, vape and e-cigarette products; alcohol; pork or pork-based products; weapons; and anything Management considers unsafe or unsuitable.
- Products must not infringe anyone's trademark, copyright or design. You are solely responsible for any such claim.
9. Food & beverage vendors
- Comply with the Food Act 1983 and the Food Hygiene Regulations 2009.
- Every food handler must hold a valid food handler training certificate and typhoid vaccination, and submit copies to Management before the Event.
- Do not describe products as halal or display a halal logo unless you hold valid certification from JAKIM or a recognised state religious authority.
- Keep food covered and at safe temperatures; serve with gloves or utensils; cover hair.
- No gas cylinders, open flames or deep frying inside the Venue unless approved in writing.
- Never pour oil, grease or food waste into sinks, drains or toilets.
- Management may stop the sale of any food it considers unsafe.
10. Operating hours & attendance
- Be fully set up and trading when the Event opens, and keep your Space staffed throughout.
- Late arrival, early closing or leaving your Space unattended needs prior approval. Packing up early may affect future applications.
- Finish dismantling and leave within the time in the Event Information Sheet.
11. Cleanliness & waste
- Keep your Space clean and bring your own rubbish bag. Separate rubbish as instructed and take it to the designated area.
- Leave your Space clean and empty; Management will inspect it before you leave. Extra cleaning or repair will be charged.
12. Conduct
- Be courteous to visitors, other Vendors, Management and crew, and follow reasonable instructions.
- Disruptive, offensive, unsafe or unlawful behaviour, aggressive selling, or attending under the influence of alcohol or drugs is not allowed.
- Breaches may lead to a warning, removal of products, or removal from the Event without refund. Serious or repeated breaches may lead to exclusion from future Selasar Tiga and Pasar Səra events.
13. Marketing, photography & media
- Promote your participation on your own channels and tag @selasartiga. Other use of the Selasar Tiga or Pasar Səra name, logo or artwork needs approval.
- Management may photograph and film the Event, including your Space, products and staff, and use the material to promote Selasar Tiga, without payment.
- Promote only within your Space. No music or amplified sound at your Space unless approved.
14. Safety & security
- You are responsible for the security of your products, equipment, cash and belongings, including overnight at multi-day Events.
- Keep emergency exits, fire extinguishers, staircases and electrical boards clear at all times.
- Follow instructions in any emergency, report any accident, damage, theft or safety concern immediately, and supervise your children at all times.
15. Liability & indemnity
- Selasar Tiga is not liable for any loss, theft or damage to your property, or any loss of sales or business, except where caused by Management's proven negligence.
- You are solely responsible for your products, food, services and staff, and for any injury, illness, loss or damage they cause.
- You agree to compensate Selasar Tiga for any claim, cost or damage arising from your breach of these Terms, your products or your staff.
- F&B Vendors and those using heating equipment are strongly advised to hold public liability insurance.
- Where Selasar Tiga is liable to you, its total liability is limited to the fees you paid for that Event.
16. Personal data
- We collect your name, contact and business details and documents to process applications, run the Event, contact you about future events and meet legal requirements.
- Your data is handled in line with the Personal Data Protection Act 2010. It is never sold, and is shared only with parties running the Event or where required by law.
- To access or correct your data, or stop marketing messages, email hello@selasartiga.com.
17. Event changes & force majeure
- Management may change dates, hours, layout, Space allocation or programme where necessary, and will tell affected Vendors as early as possible.
- If an Event is postponed, your booking moves to the new date. If you cannot attend, you may take a full credit towards a future event.
- Management is not responsible for failure or delay caused by events beyond its reasonable control, including flood, severe weather, fire, power failure, epidemic, government order or withdrawal of permits. Vendors then receive credit for the unused part of their booking, not a cash refund.
18. After the event
- Remove all belongings within the dismantling time. Items left behind may be disposed of after 48 hours.
- Return any equipment provided in its original condition. Damage or extra cleaning will be charged or deducted from any deposit.
19. General
- Management may update these Terms. The version published at selasartiga.com when your booking is confirmed applies to it.
- If any part is unenforceable, the rest remains in effect. On operational matters during an Event, Management's decision is final.
- If these Terms are translated, the English version prevails. These Terms are governed by the laws of Malaysia.